Refund & Cancellation Policy

event_busy Subscription Cancellation

You may cancel your SuchiDesk subscription at any time. Here is how the cancellation process works:

• To cancel, email us at support@suchidesk.in or contact our support team via the Contact Us page.
• Cancellation takes effect at the end of your current billing cycle. You will continue to have access to SuchiDesk until the end of the period you have already paid for.
• Your recurring payment mandate (auto-debit) will be cancelled within 24-48 hours of processing your cancellation request.
• After cancellation, your data will be retained for 30 days. After this period, all data will be permanently deleted.
• You may export your data before cancellation by contacting our support team.

account_balance Subscription Refund Policy

Our subscription refund policy is as follows:

• Refunds are not provided for partial months of subscription usage.
• If you cancel your subscription, you will not be charged for the next billing cycle.
• In case of accidental double-charges or billing errors, a full refund will be processed within 5-7 business days to your original payment method.
• Pro-rata charges for mid-cycle add-ons (additional branches or employees) are non-refundable once activated.

calendar_month Appointment Cancellation & Refund

For paid appointments managed through SuchiDesk:

• When an appointment status is changed from "Paid" to "Refund" by the business owner, the refund process is initiated immediately after deducting the applicable cancellation fee.
• Cancellation fees are determined by the individual business owner and may vary. SuchiDesk does not control or set cancellation fees for individual businesses.
• Refunds are processed to the original payment method and typically reflect within 5-7 business days, depending on your bank or payment provider.

error_outline Failed Transactions

If funds are deducted from your account due to a failed transaction, the amount will be automatically refunded by your bank within 5-7 business days. If you do not receive the refund within this period, please contact your bank first. If the issue persists, reach out to us at support@suchidesk.in with your transaction details.

cloud Service Delivery Policy

SuchiDesk is a cloud-based Software-as-a-Service (SaaS) platform. No physical goods are shipped or delivered.

• Service access is provided electronically and immediately upon successful subscription payment.
• The platform is accessible 24/7 via any modern web browser with an active internet connection, subject to scheduled maintenance windows.
• System requirements: A modern web browser (Chrome, Firefox, Safari, Edge) and a stable internet connection.
• In case of planned maintenance, users will be notified in advance via email or in-app notification.

contact_support How to Request a Refund

To request a refund or report a billing issue, please contact our support team with your registered email address and transaction details.